Return Policy — Lifetime Money-Back Guarantee

At Novarus Technologies, we stand behind the quality of our products. If you are not satisfied with your purchase, you can return it for a refund under our Lifetime Money-Back Guarantee.

We want you to feel confident purchasing from Novarus. Our goal is to make the return process straightforward and fair.

Lifetime Money-Back Guarantee

You may request a return and refund at any time after purchasing an eligible Novarus product. There is no standard 30-day return deadline.

To request a return, please provide proof of purchase and email us at info@novarustech.com.

Products may be returned even if they have been opened or used. Original packaging is not required. We may ask for additional information about the product or the reason for the return to help us process your request.

Our guarantee is intended to provide a fair resolution when a customer is not satisfied with a product. It does not cover returns involving fraud, intentional damage, misuse, or abuse of the return policy.

If your return is approved, we will provide instructions for returning the product. Please do not send items back before receiving return authorization.

Damages and Product Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us at info@novarustech.com so we can evaluate the issue and arrange an appropriate resolution.

Non-Returnable Items

Gift cards and items that cannot be returned under applicable law are excluded from this guarantee.

Exchanges

If you would like a different product, the simplest option is to request a return for your original purchase and place a new order once your return has been approved.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law.

This statutory right is separate from our Lifetime Money-Back Guarantee. Any applicable legal exceptions and refund requirements will be honored.

Refunds

Once we receive and review your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@novarustech.com.

For any questions about our Lifetime Money-Back Guarantee, please contact info@novarustech.com.